FAQ

FAQ

– I really like a product, but unfortunately the size is not right. Is it possible to order a different size?

All of our products can only be purchased in the sizes and colours shown on the website, unfortunately we cannot accept individual requests.

 

– Does the Art Galéria have a showroom?

We do not have a showroom yet, so you can only see our products on our website and at our partners (XXXLutz, Praktiker, Bauhaus, Interspar).

 

– I have selected a few products, is there a chance to see them in person?

Yes, there is! Put the product(s) – you are interested in – in the cart and place an order. Select the personal pick-up as the shipping option and on-site payment as the payment option. This does not involve any obligation to buy, it’s mainly important for us to prepare the products you have selected from our warehouse. If you like one of the products, you can buy it on the spot for cash.

 

– Can I pay by credit card at personal pick-up?

At our pick-up point you can only pay in cash, but you can also pay in advance by barion (safe online payment by credit card) or direct bank transfer after placing your order.

 

– I requested my order with home delivery, but unfortunately I don’t like the product. Can I cancel the order?

Sure! You can cancel your purchase within 14 calendar days of receiving the product, this must be indicated by e-mail (info@art-galeria.hu). This requires that the products should have the original, undamaged foil/packaging. (Otherwise, unfortunately, we are not able to take it back or replace the product.) The return of the ordered product is always the responsibility of the customer. You can even bring it back to our warehouse in person or by courier service, the cost of return must be paid by the buyer. Once the product has been returned to us in undamaged condition, we have 14 calendar days to refund or replace the full amount. You can read more about the withdrawal on the GTC page, or inquire with our colleagues by e-mail or phone.

 

– I have indicated a personal pick-up as for shipping option, but I cannot go to the pick-up point. What can I do?

We can change the personal pick-up to shipping afterwards, but in this case we will charge the shipping cost for orders under HUF 30.000, which you can pay cash on delivery to the courier. For orders over HUF 30.000 we will deliver the product free of charge. To change the delivery method, please contact our colleagues by e-mail or phone.

 

– Where can I find your products abroad?

You can find our products in more and more Bauhaus in Austria and XXXLutz stores in Romania.

 

– Do you deliver abroad?

Yes, we deliver to Austria, Czech Republic, Croatia, Germany, Poland, Romania, Slovakia and Slovenia. The shipping cost and the free delivery limit may vary from country to country.

 

– Can I place my order by e-mail or phone?

We can only accept orders placed on our website, but if you get stuck, please contact one of our colleagues who will be happy to help you.

 

– Where can I validate my coupon code?

When you place your order, you can validate your coupon in the grey bar at the top of the page, in the 4. Summary section.

 

– I registered on the website, but I cannot find the coupon code for the 5% gift. 

You will find the coupon code in the confirmation e-mail (for your registration), or you can access it by logging into our website and clicking on the Orders tab in the left-hand menu.

 

– I recently saw a product on the website, but now I cannot find it. What should I do?

In this case, please contact us by e-mail or phone, as there may be a last piece of the product left in our warehouse. However, it is important to point out that our products and collections are constantly changing, so it is worth to place an order for the decoration as soon as possible.

 

– How to place the decoration on the wall?

Glass, canvas, framed pictures, oil paintings and mirrors should be hung in a similar way: depending on the size of the decoration, fix it to the wall at one, two or three points using nails or screws and dowels. Hook the head of the screw or nail into the groove on the back of the product or place it by the stretcher. Fix the framed pictures at a minimum of two points, with the screws or nails as close as possible to the corner points. For metal wall decorations, the hanging position is pre-designed, nails and screws are not included. Our abstract decorations can be placed on the wall in other orientations than those shown on the website.

 

Have more questions? 🙂 Feel free to contact us!